Real Outcomes.
Real Clients.
Measurable results from real engagements — across BFSI, collections, CX, and back-office operations. Every case study reflects an actual client challenge and the outcome we delivered.
Leading NBFC Achieves 50% Uplift in Recovery on Receivables
A mid-sized NBFC with a ₹500Cr+ portfolio was struggling with rising DPD buckets and inconsistent collection execution. Ayuda deployed a structured collections transformation — combining AI-driven prioritisation, agent segmentation, and compliance-first operations.
Within 6 months, recovery rates improved by 50%, promise-to-pay conversions increased to 45%, and DPD migration reduced significantly.
P2P Conversion Improvement for Retail NBFC
Deployed 60-agent dedicated collections team with propensity-model-driven prioritisation. Integrated with client's LMS for real-time account status. Achieved compliance with RBI Fair Practice Code throughout.
E-commerce CSAT Improvement: 2.8→4.4 in 90 Days
Complete CX operation audit identified poor agent training, lack of empowerment, and fragmented channels as root causes. Implemented structured training, empowerment protocols, and live chat integration alongside voice.
RPA Deployment Cuts Back-Office Processing Cost by 40%
Process discovery identified 7 high-volume, rules-based processes suitable for RPA. Built and deployed bots on UiPath with full monitoring. Human-in-the-loop for exceptions. Delivered 40% cost reduction within 4 months.
Telecom Save Desk Reduces Voluntary Churn by 35%
Deployed AI propensity model to identify at-risk customers 30 days before likely churn. Trained save desk agents with structured negotiation and personalised offer frameworks. 28% of at-risk contacts retained.
500K SKU Catalogue Quality Programme for Marketplace
Assessed and remediated 500K+ existing SKUs, established data governance standards, and deployed an ongoing catalogue operations team. 72% reduction in listing errors and improved search discoverability metrics.
Revenue Cycle Transformation Improves Net Collection 25%
Took over billing, coding, and collections for a multi-site provider network. Implemented denial management workflows, payer-specific coding guidelines, and a dedicated AR follow-up team. Delivered 25% improvement in net collection rate.
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